Privacy Policy

Alexia Eleni ("we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit alexia-eleni.com ("Website") or engage in our coaching services, programs, digital products, workshops, or other offerings ("Services").

By using our Website or Services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect personal information including but not limited to:

• Full name
• Email address
• Phone number
• Billing address
• Payment information (processed via secure third-party providers)
• Information submitted through application forms or intake questionnaires
• Information shared during coaching sessions
• Website usage data (IP address, browser type, device information)

We collect personal information when you visit our Website, submit an enquiry or application, purchase a product or service, subscribe to our email communications, or participate in coaching or programs.

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2. How We Use Your Information

We may use your personal information to deliver coaching services and programs, process payments and manage transactions, communicate with you regarding your purchase or enquiry, provide customer support, send marketing communications (you may unsubscribe at any time), improve our Website and Services, and comply with legal obligations.

We do not sell your personal information.

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3. Legal Basis for Processing (GDPR)

If you are located in the European Union, we process your personal data under one or more of the following lawful bases: your consent, performance of a contract, compliance with legal obligations, or legitimate business interests.

You may withdraw consent at any time by contacting us.

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4. Payment Information

All payment transactions are processed through secure third-party payment gateways. We do not store full credit card details on our servers. Payment processors handle your payment data in accordance with their own privacy policies and security standards.

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5. Protection of Your Information

We implement commercially reasonable and industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and restricted access to sensitive data.

No method of transmission over the internet is completely secure. Email communication is inherently insecure, and any sensitive information transmitted via email is done at your own risk.

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6. Data Storage & Third-Party Service Providers

We may use trusted third-party service providers to operate our business, including payment processors, email marketing platforms, CRM systems, scheduling software, online portals, website hosting providers, and analytics services.

These providers may access personal information only as necessary to perform services on our behalf and are required to maintain confidentiality and security safeguards. We take reasonable steps to ensure third-party providers comply with applicable privacy laws.

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7. International Data Transfers

If you are located outside Australia, your personal information may be transferred to and processed in Australia or other countries where our service providers operate. By using our Website or Services, you consent to such transfers. We take reasonable steps to ensure international data transfers are handled securely and in accordance with applicable laws.

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8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfil contractual obligations, comply with legal and tax requirements, resolve disputes, and enforce agreements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

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9. Cookies & Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and improve performance and functionality. You may disable cookies through your browser settings, though some Website features may not function properly if cookies are disabled.

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10. Your Privacy Rights

Australian ResidentsUnder the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to access personal information we hold about you, request correction of inaccurate or outdated information, and lodge a complaint about the handling of your personal information. Complaints may also be made to the Office of the Australian Information Commissioner (OAIC).

European Union Residents (GDPR)If you are located in the European Union, you have the right to be informed about how your data is collected and used, access and obtain a copy of your personal data, rectify inaccurate or incomplete information, request deletion ("right to be forgotten"), restrict or object to processing, request data portability, and not be subject to automated decision-making or profiling. You may lodge a complaint with your local Data Protection Authority.

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11. Confidentiality of Coaching Information

Information shared during private coaching sessions is treated as confidential and handled with professional discretion. Confidentiality may be limited where disclosure is required by law or where there is a risk of harm to yourself or others.

Coaching services are not therapy, counselling, or medical treatment.

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12. Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the effective date listed above. Your continued use of the Website or Services after updates constitutes acceptance of the revised Privacy Policy.

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13. Contact Us

For any questions about this Privacy Policy or to exercise your privacy rights, please contact:

lex@alexia-eleni.com

‍Alexia EleniAustralia